Orders and Returns

Dinettes by Design Return Policy

At Dinettes by Design we want you to be satisfied with your purchase. Our goal is to provide you with a great shopping experience so that you will shop with us for years to come.

If you would like to return any item in like-new condition with original product tags and packaging that has not been installed, used, worn or modified you may return the product at your expense, as long as you contact us within 72 hours of receipt of goods. We will deduct the actual shipping costs to you along with any return freight charges and a 25% restocking fee. Customers who place their orders online are responsible for the accuracy of their selection and any information entered. Customers who place orders on the phone will be send a confirmation that must be reviewed for accuracy within 24 hours.

Nonreturnable and Custom Made Product
Some items are custom made or built to order. If you are given a choice of color, wood, fabric, or size that is considered a Special Order. These items are non-returnable and non-cancellable once the order has been placed. NO REFUNDS ON SPECIAL ORDERS. Customers who place their orders online are responsible for the accuracy of their selection and any information entered. Customers who place orders on the phone will be send a confirmation that must be reviewed for accuracy within 24 hours.

Return Process

Step 1 Acquire authorization and instructions
Please email us @ dinettesbydesign@aol.com or call us at 954-784-6700 to speak with one of our fully trained customer service reps. We will send you a Return Authorization number, along with instructions as to what address to ship to.

Step 2 Shipping the product back
Ship the item back, but never without a return authorization. Please follow these steps for successful return.
Ship goods ONLY to the return address provided to you with your Return Authorization.

Goods Packaging—Re-pack items for return in the original box and packaging material. Please mark your label with Return Authorization number on it. NEVER write on the box. Improper labeling may result in denial of return.

Ship and Insure– Next ship the product to the address you were provided to with Return Authorization. Use a carrier that can provide you with a tracking # and a signature that the item was received. You must insure the item as well. If we are unable to confirm delivery of your item, it may result in the denial of your refund.

Tracking Number – We require that returns are shipped via a carrier that provides a tracking number. If an item is shipped without one and is lost the customer will be liable and no refund will be issued. Please email your tracking # to us at Sales@dinettesbydesign.com

You have 14 days to return the product from the date that you receive authorization after that date the authorization expires and no replacements or refunds will be given.

If a return becomes damaged on its way back, Dinettes by Design will inform the customer via email that the item was received damaged and hold the product for up to 30 days. It is the customer’s responsibility to file a claim with the carrier , and inform Dinettes by Design what to do with the damaged product. If Dinettes by Design hasn’t received notification within 30 days the product will be donated or destroyed.

Step 3 Refunds
Once the returned item has been received it will be confirmed to have all the original parts, be damage free, without being used or modified, the credit process will begin. Customers will be refunded in the same manner they paid or by check typically within 14 days of approval for refund. Items returned without return authorizations or sent to wrong return address will will forfeit their entire refund. Please read your return instructions carefully.

Please don’t request a chargeback from your credit card. This will only slow the process down as most chargeback take 3-4 months to resolve and a refund will not be issued until all chargebacks are resolved.
Items that are non-returnable

  • Custom, Special Orders. Anything custom made or built to order for you.
  • Special Purchases- Sale Items,Clearance Items, or daily deals.
  • Any item that has been modified or used.
  • Any item that is nonresaleable
  • Any item returned without Return Authorization
  • Any item not in original packaging
  • Large Quantities-Items for projects or commercial use.

Damaged and Defective Goods Policy
We at Dinettes by Design understand that once in a while an item may be damaged in transit or may have defect.
We are here to help We will need your help to quickly and efficiently fix any problems.

FedEx or UPS Deliveries-Please contact us immediately instead of refusing the package. If damages are reported within 48 hours we can file a claim and work quickly to resolve. Please be aware that any replacements or refunds can be denied if the customer fails to notify us within 2 days of receipt of goods.

Common Carrier Deliveries
Immediate inspection is required. It is important to notate any damage on the bill of lading from the freight company. If the boxes appear crushed please notate. If the damage is severe please refuse only the item that is damaged and we will replace the item for you at no charge. If the damage is minor (scrape,scratch,nick or if the seat is soiled or torn) accept the item and make note of it on the freight copy and we will replace or repair the item at no charge to you. Make sure you look inside the boxes even if they look damaged as a lot of times the furniture inside is not damage because of the packing material inside.
Dinettes by Design will repair or replace damaged or defective goods for no additional charge. If a return is desired instead of replacement the “Standard Return Policy” will apply and there may be a restocking fee that will be deducted from the credit.

Cancellations
You may cancel your order within 24 hours if the order has not shipped.

Once an order ships out Standard Return Policy will be in effect with the exception of non-cancellable goods such as sale items, special orders and floor models.
If you refuse any shipment a standard 50% restock and inbound and outbound freight charges will apply.

– delivery information

– secure shopping

– customer assistance

Customers who place orders on the phone will be sent a confirmation that must be reviewed for accuracy within 24 hours.

Products

Dining Tables, Kitchen Tables

Hundreds of dining tables, kitchen chairs available at the Dinettes By Desing webshop. Choose from Dinette Sets, outdoor dining tables and dining sets. Customize your product in amazing colors and styles. Do you need five, three or maybe seven piece dining set? You can find here what you need. Check the category and browse the styles and materials.

Barstools

The world of barstools is around you! Design your home with these amazing collection, and make yourself happy! Multiple colors, multiple sizes available, you can find counter height, bar height stools. Do you need spectator height? Check the 34 inch category. Different styles, like modern, retro, and contemporary barstools.

High Dining

Find amazing wood, glass and metal dining table sets at this category. Also barstools in various sizes and materials are available. You like retro stuff? Check the Retro 50s products and decorate your home wih the most durable dining tables and accessories. Huge selection of qualiy furniture what you can get here.

Chair & Bench

Almost infinite selection of dining chairs, castered chairs, kitchen chairs and benches. A lot of customizable chairs to design your dining room. The comfort is around you! Just choose what you need, and don't forget to check the subcategories to filter your results. Castered, metal, wood, retro dining chairs and benches! Start surfing now!

Office Furniture

Dinettes By Design offers dozens of quality office furnitures, including office desks and chairs. Redesign your office or workspace with the most modern hydraulic office chairs. Computer tables available with extandable keyboard holder in unique style with tempered clear glass surface and frosted glass shelves.

Commercial Furniture

At Dinettes by Design we have hundreds of stylish and affordable commercial furniture to upgrade business or restaurant and to grab your guests attention from the very first sight. We offer wide collection of modern commercial furnitures from the inexpensive traditional ones to the exclusive custom designed pieces, to make sure you can choose the perfect one!

ABOUT US--

Welcome To Dinettes By Design

We are a dinette specialty store located in pompano beach florida. Yes! we actually have a large showroom and alot of experience as we actually have our “hands on” the furniture. family owned and operated.

We carry a huge selection of kitchen tables, kitchen chairs, counter stools, barstools, spectator height stools ,buffets, hutches,bakers racks, pub tables, pub sets, high dining, formal dining tables and chairs, 3 pcs sets, condo sets, bars, game tables, outdoor dining sets, outdoor barstools, stainless steel dining sets, drop leaf tables, mica tables, wood tables, commercial tables and chairs. commerical barstools, swivel chairs and castered chairs.



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